Creating the Utmost Patient Check-in Experience & Front Desk Strategy for Your Private Medical Practice
Imagine a patient walks in for the first time to your highly booked doctor's office. Your front desk team is busy on the phone, there's a queue, and patients are waiting for their turn just to get checked in. Then, 40 minutes later, they get passed a 5-page paper on a clipboard to fill in their bio, history, and reason for visiting. That's not the experience you want.
We all know doctor's offices' front desk teams get very busy, from patient intake to scheduling and communication; these responsibilities can be managed with a well-executed digital-enabled front desk strategy. Your patient's first step into your medical office or facility sets the tone for your brand and experience. With the right front desk strategy, your medical facility can be transformed into a stellar place for patients to visit and refer others to.
In the steps below, we'll highlight how to create the ultimate patent check-in experience.
Patients interact with your brand in seconds
Your patient's first step into your medical office or facility sets the tone for your brand and experience. With the right front desk strategy, your medical facility can be transformed into a stellar place for patients to visit and refer others to.
Digitize patient check-in
Pre-screen patients using a digital patient check-in system, removing the legacy paper-based manual check-in system. A digital patient check-in system aids your front desk processes and allows patients to interact with your brand, providing a more welcoming experience.
Patients' Health Data Capture
Ask patients the right questions to accurately capture patient records without the front desk's team or paper-system intervention, using a tool like Care31 Pad. The Care31 Pad is designed to enable you to enhance data accuracy and increase patients' privacy. It is designed to smoothly share data with your EHR.
Consent Capture
Stay compliant with Care 31 consent management digital tools; preset custom forms from patients' signature collection and clinical documents to financial policy documents; and automatically share data collected to EHR.
Collect Payments At Check-in
Verify insurance, automate co-pay calculation, and use simplified tools on the Care31 Patient Experience Platform to calculate balances and collect payments
Track and Manage Workflows
The Care31 command center gives you the tools to manage all patient interaction workflow, from appointments to insurance verification, payment plans, communications, visit notes, balances, and transaction details.
Analytics
Learn from data from patient intake trends, patient visit types, and times, payment patterns, patient's feedback and make improvement
Ongoing Education
Education can boost preventive care, the Care31 Patient Experience allows you to provide ongoing education to improve health literacy and better self-care.
Talk to us; we can offer more advice or see Lobbybas's Care31 in action.
